Please click on the communication software at the bottom right of the website to contact the corresponding design consultant for a quote.

If you have provided correct shipping address information, you can access the "Track my order" section or check the status of your order via email or text message at any time.

Good things are worth waiting for. You can rest assured that the time from placing your order to shipping and receiving the goods is expected to be completed within 25-40 working days, depending on the timeliness of logistics and express transportation.

Since it is a customized product, we do not accept returns or refunds without any reason. After all, we cannot do secondary sales, please understand. However, except for special circumstances, you can read "return policy” Some items will be returned. The application must be submitted within 2 days after receiving the goods.

Shoe sizes can be obtained by contacting a design consultant.

Before our products have been shipped, you can contact the corresponding design consultant to provide your order information and change the delivery address.

certainly,13custom.com All products on the site are completely original, offered by the parent company of the most famous sneaker brands and reworked directly from our ateliers.

You can browse the content of this link【Custom type], and then have direct one-on-one contact with the designer online to get detailed information on how to customize your sneakers.