0550-鴛鴦鞋蠟筆小新全家福

Absolutely. We only source 100% genuine base sneakers directly from authorized brand retailers and trusted distributors.

Absolutely! We love bringing your unique ideas to life. To explore our step-by-step customization process and submit your custom design request, please visit our Customize Your Own Page.

No! We use professional high-durablity acrylic paints combined with a protective sealant Our shoes feature a dual water-resistant finish made for
daily wear. As long as you follow our care instructions, the design will not peel or fade easily.

Carefully Crafted Just for You:

Total estimated delivery is 4–6 weeks (15–20 business days for hand-painting + 1–2 weeks for shipping).

Every pair is 100% hand-crafted from scratch! Here is our step-by-step process after you place your order:

• Shoe Sourcing: We procure your fresh base shoes and bring them straight to our studio.
• Prep & Layout: We clean the surface and carefully trace the initial design outline.
• Hand-Painting: Our artists paint, airbrush, and add your free personalized name or number.
• Waterproof Seal: We apply a high-grade protective topcoat to ensure maximum daily durability.

(Note: For fully custom designs built from scratch, we’ll include a quick initial step to finalize your digital mock-up with you first).

Great art takes time—thank you for your patience! We promise it will be worth the wait.

Care Instructions:

• Spot Clean Gently: Use a soft-bristle brush (or clean toothbrush) with mild soap and lukewarm water to carefully wipe away dirt.
• Do NOT Machine Wash or Soak: Never submerge your custom kicks in water or put them in a washing machine.
• Air Dry Only: Allow them to dry naturally in a cool, shaded area. Keep away from direct sunlight, clothes dryers, and high heat.

For detailed care tips, please refer to our Cleaning and Maintenance Guide.

At 13custom, we take pride in our custom hand-painted sneakers, which are made to order according to each customer's specific size and design preferences. Due to the custom nature of our products, we have a strict no return/refund and exchange policy. Once an order has been placed, it cannot be cancelled or returned. We are happy to make adjustments or corrections to an order within 24 hours of purchase, so please contact us immediately at cs@13custom.com. Since few models need to be sourced as per specific size there might be some delays due to unavailability of that specific model in that case either customer can opt for some other model or wait for the size to be available back in stock. If you need to make any changes. Thank you for choosing 13custom.